The Professionals Online Safety Helpline opens on Wednesday 16th March.
- Are you a professional working with Children and Young People?
- Do you need help with an internet safety concern?
- Would you know what to do if a child was being bullied online?
- Who would you turn to if there was an abusive fake facebook profile set up in your honour?
- How would you support a child who had their “sexts” shared?
The UK Safer Internet Centre has been commissioned by the European Commission to set up and run a pilot helpline for professionals in the South West, working with children and young people, specifically tackling the area of e-safety. The main areas we anticipate offering support in are social networking sites, bullying, sexting, online gaming and child protection. The helpline will aim to resolve issues professionals face about themselves, such as protecting professional identity, and also about young people in relation to online safety.
It is anticipated that all queries will be responded to within 3 hours
(during the office opening hours). To fully resolve more complex issues may take longer, however the Helpline staff will keep service users updated throughout the process. It will primarily be a signposting, advice, and mediation service, urgent Safeguarding matters should be dealt with as per normal Child Protection procedures. Due to the nature of the service, confidentiality cannot be guaranteed, we will endeavour to protect your anonymity where possible and will discuss with you beforehand if we need to share information with other relevant agencies.
0844 381 4772
You can email us at any time, the helpline is staffed Monday to Friday
, from 10am
- 4pm daily
. We will do all we can to help you find a solution to your e-safety problem.
Please contact us if you would like some display materials for your organisation.