If you have a complaint about the quality, consistency or level of service that you are receiving from us, you should address your complaint to the SWGfL Support Desk by calling 0845 307 7870. All complaints are recorded and we will strive to resolve any issues you are experiencing as soon as possible.
If you have logged a complaint with the Support Desk and are unhappy with the response that you received, or are not happy with our response time, your should call the Support Desk on 0845 307 7870 and ask for your complaint to be escalated to the Support Desk Manager, Jamie Goswell.
If you have spoken to the Support Desk Manager and are still unsatisfied with our response, or if your complaint doesn't relate to the delivery of your SWGfL Services (for example, if you have a complaint about a SWGfL Employee, ordering process, invoicing of your services.) please contact the SWGfL Senior Management Team on 0845 601 3203 or email firstname.lastname@example.org