If you are experiencing technical difficulties with one of your SWGfL Services, you should refer to the 'Our Services' section of our web site.

As some services are provided on our behalf by different delivery partners, Helpdesk numbers can vary. Some Local Authorities also operate helpdesk services on behalf of their establishments.

The 'Our Services' section provides detailed support information for each service that we provide. Just choose the service that you're having problems with, then choose 'How do I get Support?' from the left hand menu.

If you are an existing SWGfL customer and you wish to order, cancel or change any service, you'll need to refer to the specific 'How to order' section for the service you're interested in, under the 'Our Services' section of our web site.

If you're not currently a SWGfL customer and are interested in ordering a SWGfL service, please contact SWGfL Head Office on 01392 381371.

If you're interested in joining SWGfL and your establishment falls under the jurisdiction of one of the 15 SWGfL Member Local Authorities, you'll need to contact your Local Authority for further information. Contact details for all member Local Authorities can be found on the 'Our People' section of our web site, under the Trust Management Board section.

If your establishment does not fall under the jurisdiction of a SWGfL Member Local Authority (for example, Independent Schools and out-of-area maintained schools), please contact SWGfL Head Office on 01392 381371 for further information on joining.

If you require technical support in using SWGfL Merlin, please contact the SWGfL Helpdesk team on 0845 307 7870 or e-mail support@swgfl.org.uk.

If you require advice on setting up SWGfL Merlin accounts or using SWGfL Merlin and your establishment falls under the jurisdiction of a SWGfL Member Local Authority, you should contact your Local Authority's SWGfL Merlin co-ordinator:

Local Authority	Contact Name	Telephone Number	E-mail Address
Bath & North East Somerset	Doug Poole Wendy Wood	01225 394501 01225 395109	douglas_poole@bathnes.gov.uk wendy_wood@bathnes.gov.uk
Bournemouth	Ian Finlay	01202 456130	ian.finlay@bournemouth.gov.uk
Bristol	Lionel Cartledge	0117 903 6720	Lionel.Cartledge@bristol.gov.uk
Cornwall	Fran Carter	01209 721408	fcarter@cornwall.gov.uk
Devon	Steve Cayley	01392 364171	steve.cayley@devon.gov.uk
Dorset	Linda Duffy	01929 401812	l.duffy@dorsetcc.gov.uk
Gloucestershire	Jessica Lewis	Not Available	Jessica.Lewis@gloucestershire.gov.uk
North Somerset	Chris McFall	01275 888738	chris.mcfall@n-somerset.gov.uk
Plymouth	Godfrey Leech	01752 306690	godfrey.leech@plymouth.gov.uk
Poole	Anthony Pinnock	01202 262741	a.pinnock@poole.gov.uk
South Gloucestershire	Jo Briscombe	01454 863184	Jo.Briscombe@southglos.gov.uk
Swindon	Di Benton	01793 463168	dbenton@swindon.gov.uk
Torbay	John Pering	01803 208725	john.pering@torbay.gov.uk
Wiltshire	Helen Southwell	01225 793349	helensouthwell@ictcentre.wiltslea.org.uk

All other establishments should contact Vicky Crump, SWGfL Merlin Project Administrator, on 01392 380541 or e-mail vicky.crump@swgfl.org.uk.

If you have an e-safety related query, please contact our e-Safety Consultant, David Wright, by e-mailing david.wright@swgfl.org.uk.

If you have any immediate concerns about potential illegal activity ocurring in your establishment, please contact your local Police Constabulary, contact details for which can be found in our Staying Safe section.

If you have an equiry relating to Primary e-Learning resources or initiatives, please contact our Primary e-Learning Consultant, Keith Ansell by e-mailing keith.ansell@swgfl.org.uk.
 
If you have an equiry relating to Secondary e-Learning resources or initiatives, please contact our Secondary e-Learning Consultant, Ian Southwell by e-mailing ian.southwell@swgfl.org.uk.

If you have a complaint about the quality, consistency or level of service that you are receiving from us, you should address your complaint to the SWGfL Helpdesk Team in the first instance by calling 0845 307 7870. All complaints are recorded and we will strive to resolve any issues you are experiencing as soon as possible.

If you have logged a complaint with the Helpdesk Team and are unhappy with the response that you received, or are not happy with our response time, your should call the Helpdesk Team on 0845 307 7870 and ask for your complaint to be escalated to the Helpdesk Manager, Lewis Cameron.

If you have spoken to the helpdesk manager and are still unsatisfied with our response, or if your complaint does not relate to the delivery of your SWGfL services (for example, if you have a complaint about a SWGfL employee, the ordering process, the invoicing of your services etc.), please contact SWGfL Head Office by calling 01392 381371.

If you require technical support in using the SWGfL Portal, please contact the SWGfL Helpdesk team on 0845 307 7870 or e-mail support@swgfl.org.uk.

If you require advice on setting up SWGfL portal accounts or using the SWGfL Portal and your establishment falls under the jurisdiction of a SWGfL Member Local Authority, you should contact your Local Authority's SWGfL Portal co-ordinator:

Local Authority	Contact Name	Telephone Number	E-mail Address
Bath & North East Somerset	Doug Poole	01225 394501	douglas_poole@bathnes.gov.uk
Bournemouth	Stewart Strachan	Not Available	stewart.strachan@bournemouth.gov.uk
Bristol	Steven Haines	Not Available	steven_haines@bristol-city.gov.uk
Cornwall	Fran Carter	01209 721408	fcarter@cornwall.gov.uk
Devon	Steve Cayley	01392 364171	steve.cayley@devon.gov.uk
Dorset	Linda Duffy	01929 401812	l.duffy@dorsetcc.gov.uk
Gloucestershire	Sue Langdon	Not Available	sue.langdon@gloucester.easymail.ifl.net
North Somerset	Darren Parker	Not Available	darren.parker@n-somerset.gov.uk
Plymouth	Godfrey Leech	01752 306690	godfrey.leech@plymouth.gov.uk
Poole	Anthony Pinnock	01202 262741	a.pinnock@poole.gov.uk
South Gloucestershire	Stuart Lees	Not Available	Stuart.Lees@southglos.gov.uk
Swindon	Di Benton	01793 463895	dbenton@swindon.gov.uk
Torbay	John Pering	01803 208725	john.pering@torbay.gov.uk
Wiltshire	Kate Macey	Not Available	katemacey@wiltshire.gov.uk