SWGfL Merlin LA Contacts

Training & Support

To find out more about the roll-out and training within your local authority, please get in touch with your LA key contact for SWGfL Merlin:

Bath and NE Somerset Council

Doug Poole douglas_poole@bathnes.gov.uk

Borough of Poole

Anthony Pinnock a.pinnock@poole.gov.uk

Bournemouth Borough Council

Ian Finlay

Ian.Finlay@bournemouth.gov.uk

Bristol City Council

Tracey O'Brien

tracey.o'brien@bristol.gov.uk

Cornwall County Council

Fran Carter fcarter@cornwall.gov.uk

Devon County Council

Steve Cayley steve.cayley@devon.gov.uk

Dorset County Council

Linda Duffy

l.duffy@dorsetcc.gov.uk

Gloucestershire County Council

Diane Simpson
dsimpson@gloucester.easymail.ifl.net

North Somerset Council

Chris McFall

chris.mcfall@n-somerset.gov.uk

Plymouth City Council

Godfrey Leech godfrey.leech@plymouth.gov.uk

South Gloucestershire County Council

Jo Briscombe

Jo.briscombe@southglos.gov.uk

Swindon Borough Council

Di Benton dbenton@swindon.gov.uk

Torbay Borough Council

John Pering John.Pering@torbay.gov.uk

Wiltshire County Council

Helen Southwell HelenSouthwell@ictcentre.wiltslea.org.uk

SWGfL Merlin Support

For user support for SWGfL Merlin please contact the SWGfL Helpdesk:

Helpdesk availabity: 8.00 am - 6.00pm Monday - Friday

Tel: 0845 307 7870 Fax: 01235 826999 or

Email: support@swgfl.org.uk

Online Support

There's a comprehensive online help guide within SWGfL Merlin itself, and staff users also have access to to the 'Using SWGfL Merlin' shared place within SWGfL Merlin for top tips, training guidance and FAQs.

Please note, some LAs offer user support on SWGfL Merlin directly to their schools through their local authority support desk - please contact your local authority for further information.